ATAG Privacy Policy

(Updated May 2018)

ATAG respects your privacy and is committed to protecting it. ATAG is providing this Privacy Policy to inform you of our privacy practices and of the choices you can make about the way your information is collected online and how that information is used. ATAG recognises the need to protect the personally identifiable information you share with us, which mainly consists of any information by which you can be identified, such as name, address, email address and telephone number.

By registering on this site, by submitting any information through the use of this site, or by otherwise accessing or using this site, you agree to the terms of this Privacy Policy and consent to the policies and practices described for the collection, use or disclosure of personal information.

1. Sites covered by this Privacy Policy

This Privacy Policy applies to all ATAG owned websites and domains, including www.atag.org, www.enviro.aero and www.aviationbenefits.org and any other related websites (in particular, event-specific websites run on ATAG’s behalf).

2. Types of information we collect

This Privacy Statement covers personal information and non-personal data collection and aggregate reporting.

a) “Personal information” is information that is associated with your name or personal identity. ATAG uses personal information to understand better your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support any customer relationship you may have with ATAG. We take seriously the trust you place in us. ATAG will not sell, rent or lease your personal information to others. Occasionally, ATAG uses third party consultants or services to manage our events and campaigns. They may be given strictly limited access to ATAG contact databases for the purpose of supporting ATAG in this way. In each case, this data is tightly controlled as part of the agreement with ATAG.

On some ATAG websites, you can participate in surveys, request information, subscribe to marketing or support materials, register yourself, or apply for a job or internship at ATAG or otherwise be required to provide personal information for other purposes. The types of personal information you provide to us on these pages may include name, address, phone number, e-mail address, user IDs and passwords, billing and transaction information, credit card information, contact preferences, educational and employment background, and job interest data. To personalise our websites, services or communications and improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, and experiences with our products or services. Providing this additional information is optional.

b) “Non-personal information” is data about usage and service operation that is not associated with a specific personal identity. ATAG may collect and analyse non-personal information visitors’ domains to evaluate how visitors use the ATAG websites or otherwise analyse this data for trends and statistics purposes. Non-personal data we collect may include the pages visited on the ATAG websites, unique URLs visited within ATAG websites, browser type and IP address, but the individual visitor’s personal information remains anonymous.

Most non-personal data is collected via cookies. Our websites use cookies for the purpose of enhancing or simplifying your experience. On this page you can find out all about their purpose, what it means in terms of privacy and how you can change your browser settings.

What are cookies?

A "cookie" is a small data file transferred by a website to your computer's hard drive. ATAG sends cookies when you use our website, make purchases, request or personalise information, or register for some services. Accepting cookies used on this website does not provide ATAG with access to your personal information, but cookies may identify your computer so that, for example, ATAG can determine how many visitors come to the website.

Most browsers automatically accept cookies by default, but settings can be adjusted as per your preferences. If certain cookies are disabled, some features of this website may not available or function properly.

What do these cookies do?

This website uses cookies set by ATAG as well as third party cookies, set by another company to perform certain functions.

Below is the list of cookies used on this website:

Strictly necessary cookies: these enable visitors to navigate the website and use essential features, such as secure pages, shopping carts and billing functions. These do not collect any information about users and do not require users' consent.

  • On ATAG websites, these are not used

Performance cookies: these collect information about how visitors use our website (e.g. most visited pages or whether error messages are generated). They do not identify users personally, and generally improve the functioning of the website. On ATAG websites, these are: 

  • Google Analytics

Functionality/social media cookies: these enable the website to remember user choices (such as region or language) and provide personal features (e.g. providing comments or linking to a social media site). They do not identify visitors personally and are meant to enhance user experience and functionality. ATAG uses the following:

  • Flickr
  • Facebook
  • Twitter
  • LinkedIn
  • YouTube
  • Vimeo

How to change cookie settings?

Some cookies can be disabled through your browser settings. However, no browser has a setting to disable all cookies. For more information, please check the "Help" section of your browser. Some websites, such as www.allaboutcookies.org can also provide helpful information.

Before changing your browser's cookie settings, you must understand that disabling some cookies may cause this website to function improperly and may prevent you from taking full advantage of its features.

3. Collected information

We've structured the ATAG websites so that, in general, you can visit ATAG on the web without identifying yourself or revealing any personal information. We make this notice readily available on our home page and at the bottom of every ATAG web page.

There are times when we may collect personal information from you. It is our intent to inform you before we do that and to tell you what we intend to do with the information. Generally, you will have the option not to provide the information, and in the future you will be able to "opt out" of certain uses of the information in accordance with the procedure set forth in paragraph 9 below, “Your privacy preferences and opting out”. If you choose not to provide the information we request, you can still visit most of the ATAG websites, but you may be unable to access certain options, offers and services.

4. Links to non-ATAG websites

The ATAG websites may provide links to third-party company websites for your convenience and information. If you access those links, you will leave the ATAG website. ATAG does not control those sites, their content or their privacy practices, which may differ from ATAG's practices. We do not endorse or make any representations about third-party websites. The personal information you choose to give to unrelated third parties is not covered by this ATAG Privacy Policy. We encourage you to review the privacy policy of any company before submitting your personal information. Some third-party companies may choose to share their personal data with ATAG; that sharing is governed by that third-party company's privacy policy.

5. Children's privacy

ATAG is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children's online activities and interests. ATAG does not knowingly collect information from children under the age of 13 and ATAG does not target its websites to children under the age of 13.

6. How we use your information

ATAG uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on products, services and benefits, to personalise promotional offers, to personalise some ATAG websites, or for other related purposes. Occasionally we may also use your information to contact you for market research regarding ATAG products or services.

We will give you the opportunity to choose your privacy preferences regarding such communications (see paragraph 9, "Your privacy preferences and opting out"). Credit card information is used only for payment processing and fraud prevention. Sensitive personal information is collected only to facilitate our financial service providers' credit decisions and will be shared with them only with your permission. Credit card information and sensitive personal data are not used for any other purpose by our financial services providers or ATAG and will not be kept longer than necessary for providing the services.

In order to offer you a more consistent and personalised experience in your interactions with ATAG, information collected through one ATAG service may be combined with information obtained through other ATAG services in accordance with your specifications.

ATAG is an association based in Switzerland. However, our privacy practices are designed to provide protection for your personal information. We may share your personal information within ATAG and transfer it to countries in the world where we do business. Some countries may provide less legal protection for your information. In such countries ATAG will still handle information in the manner we describe here.

Although we use all reasonable means to ensure that the information you provide to us is not used by third parties for purposes other than those described in this Privacy Policy, ATAG is not responsible for any improper use of your personal information that is beyond our reasonable control.

Non-personal data is aggregated for reporting about ATAG websites usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.

7. Who we share your information with

ATAG will not sell, rent or lease your personal information to others. ATAG will not share your personal information with third parties except in the course of official ATAG activities (see paragraph 2 above). Your permission will be requested when you submit your information. ATAG shares customer information across companies working on our behalf, but only as described in paragraph 6 "How we use your information".

ATAG contracts with third-party service providers and suppliers to deliver complete products, services and customer solutions and benefits as described in paragraph 6 "How we use your information". Suppliers and service providers are required to keep confidential the information received on behalf of ATAG consistent with this Privacy Policy and may not use it for any purpose other than to carry out the services they are performing for ATAG. These service providers may change or we may contract with additional service providers to better accommodate our customers.

ATAG will not share personal information with any other third parties without your permission, unless to: (i) respond to duly authorised information requests of governmental authorities; (ii) comply with any law, regulation, subpoena, or court order, (iii) help prevent fraud or to enforce or protect the rights and properties of ATAG or its subsidiaries; or (iv) to protect the personal safety of ATAG employees and third parties on ATAG property. 

8. Your choices

ATAG gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain event and service specific information and ATAG-wide marketing communications. ATAG-wide communications may include new product information, special offers, or an invitation to participate in market research, etc. We give you a choice regarding delivery of ATAG-wide communications by postal mail, e-mail and telephone.

You can make or change your choices at the data collection point or through ATAG’s online customer registration tools. Please refer to paragraph 9 for further instructions. We will make every effort to honour your preferences. This option does not apply to communications for the purpose of administering order completion, contracts, support, product safety warnings or driver updates.

9. Your privacy preferences and opting out

Non-subscription services

ATAG will not use your personal information for a different purpose than the one stated when you provided your data. You can, however, choose to receive these types of non-subscription communications by following the instructions below.
Online: You can make your choice regarding these communications by using the ATAG customer registration page, as applicable, to set your privacy preferences.

If you have never registered with the ATAG customer registration tools, create your privacy preferences;

If you have registered with the ATAG customer registration tool in the past, you may edit your privacy preferences on the ATAG customer registration tool (requires a user ID and password).

Offline: Please specify your privacy preferences by writing to ATAG at This email address is being protected from spambots. You need JavaScript enabled to view it.. Be sure to provide your name, e-mail and postal address in all correspondence.

Subscription services

To opt-out of receiving communications you have expressly requested (such as e-mail newsletters, updates, etc.), use any of the following methods:

Select the e-mail "opt-out" or "unsubscribe" link, or follow the opt-out instructions included in each subscription communication;

Return to the web page(s) where you originally registered your preferences and follow the opt-out instructions;

Write to ATAG - be sure to provide your name, e-mail and postal address, and relevant information about your ATAG subscriptions and registrations:

Air Transport Action Group
33 route de l’aéroport
1215 Geneva 15
Switzerland
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

10. Your information and third-party companies

Certain ATAG services may be linked with those from third-party companies, some which offer you the option to share with both ATAG and the third party personal data you provide. Examples include to request communications from ATAG marketing or solution partners, or to enable order completion through a reseller. We will not share your personal information with those third-party companies unless you make that choice.

ATAG may share information with third parties acting on behalf of ATAG and who may be located in other geographies. These third parties are under contract to ATAG and bound by terms of confidentiality and the same data privacy rules in usage at ATAG.

11. Access to and accuracy of your information

ATAG strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain customer data accuracy. We will provide you with access to your information, including making reasonable effort to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data.

Certain areas of ATAG’s websites may limit access to specific individuals through the use of passwords and other personal identifiers.

The most effective way to view and change your personal information is to return to the web page where you originally submitted your data and follow the instructions on that web page or use the ATAG customer registration tools.

12. Keeping your information secure

ATAG is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, ATAG has in place appropriate physical and managerial procedures to safeguard the information we collect.

If any user of this website suspects ATAG has handled its personal information in a manner that does not comply with this Privacy Policy, please contact us.

11. Changes to this Statement

If there are updates to the terms of ATAG’s online Privacy Policy, we will post those changes and update the revision date in this document, so you will always know what information we collect online, how we use it, and what choices you have. For material changes to this Privacy Policy, ATAG will provide notification to affected customers.

13. Contacting us

We value your opinions. If you have comments or questions about our Privacy Policy, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or write to us at the following address:

Air Transport Action Group
33 route de l’aéroport
1215 Geneva 15
Switzerland